We want you and your gift recipients to love our perfect gifts as much as we do. If you are unhappy for ANY reason with a gift that you or your recipient receives, please let us know by emailing support@perfectgiftclub.com or calling us at 1-800-360-SEND (7363). Your satisfaction is very important to us and we will work together to correct any issues. Our gift-giving experts are here every step of the way to solve any and all problems quickly and painlessly.